Code of Conduct Annual Review Report 2010

CAL adheres to the Code of Conduct for Copyright Collecting Societies (the Code). The Code covers a range of matters, including obligations to members and licensees, education and awareness, and management of complaints. CAL’s compliance with the Code is assessed each year by the Code Reviewer, who is currently former Federal Court judge James Burchett QC.

Each year, CAL prepares a report on its activities relevant to compliance with the Code, including its management of any complaints, and the Reviewer meets with the Chief Executive and relevant staff to discuss the report and raise any requests for further information.

The Code Reviewer’s report on CAL’s compliance with the Code in 2009–10, and that of other copyright collecting societies, is now available. In his introductory comments, the Code Reviewer says:

‘… the material considered by the Code Reviewer from the various sources shows a genuine adherence by the societies to the principles of the Code. The training of their staff, and their practical administration, are revealed by their records as regularly drawing attention to its obligations. Each of them places particular emphasis on the taking of prompt action (verified by appropriate records) to satisfy anything in the nature of a complaint.’

The Code can be viewed here.

The Code Reviewer’s most recent report can be viewed here, with appendices available here.

Item posted on 23 December 2010.