Member update: COVID-19

March 16, 2020

Dear Members,

As you know, the rapid spread of Covid-19 has led to WHO declaring it a global pandemic. I hope that you, your family and loved ones are doing as best as possible under the circumstances.

I wanted to let you know that Copyright Agency is taking steps to reduce any risk to members and employees and to minimise disruption to our business operations.

The steps we are taking have been developed based on advice from relevant authorities and in consultation with our internal work health and safety team to ensure the safety of our employees.

Among other things, we are encouraging our employees to utilise our established flexible working arrangements and work remotely or adjust working hours to avoid peak hour travel times. A large number of Copyright Agency people have elected to work remotely.

We want to ensure you that despite these changes, we remain available to help you with any queries you may have by email, chat or phone number. Our phone number is 1800 066844 (within Australia) or +612 9394 7600.

We will constantly assess the situation and change our policy if we believe it is necessary to do so. We will keep members updated, where relevant.

Thank you for your understanding at this difficult time and I sincerely hope you remain safe and well.

We are all in this together and so will do all we possibly can to help ‘flatten the curve’ in the growth of Covid-19 infections.

Best wishes,


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